Our Commitment to You
In delivering our services, we are:
- KNOWLEDGEABLE: We use our knowledge, experience and expertise to provide quality services.
- RESPONSIVE AND TIMELY: We will respond to our clients in a timely, courteous, and fair manner.
- PROFESSIONAL: We treat all clients with respect and dignity.
- HELPFUL: We strive to be available to our clients and support them by providing clear, accurate and relevant information about our services and programs.
- ACCESSIBLE: Our services are delivered in a manner that promotes participation of persons with disabilities and considers their expectations of dignity, independence and integration.
We are committed to continuous improvement by monitoring our performance against our service standards.
Our Business Service Standards
- Applicants are provided confirmation that their application has been received within 2 business days.
- Applicants are advised whether their application is complete within 3 business days.
- Applicants are advised of the ministry's decision within 60 business days of the application being confirmed as complete.
- The initial disbursement of funds is processed within 10 business days of the contract being signed and all pre-disbursement conditions being met.
- Interim and final project reports are reviewed with the client within 10 business days of being received by the ministry.
Feedback
We value client feedback and invite you to share your comments, suggestions, complaints or compliments with us.
Contact Us
Have a question, some feedback, or want to get information? Please visit our Contact Us page at www.ontario.ca/economy.
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