Regulation - LGIC
Ministry of Economic Development, Employment and Infrastructure proposed changes to accessibility regulations
Regulation Number(s):
O. Reg. 429/07- Accessibility Standards for Customer Service
O. Reg. 430/07 – Exemption from Reporting Requirements
O. Reg. 191/11 – Integrated Accessibility Standards
O. Reg. 430/07 – Exemption from Reporting Requirements
O. Reg. 191/11 – Integrated Accessibility Standards
Instrument Type:
Regulation - LGIC
Bill or Act:
Accessibility for Ontarians with Disabilities Act, 2005
Summary of Proposal:
The proposed amendments to the Customer Service Standard are largely based on recommendations from the review of the Standard by the Accessibility Standards Advisory Council/Standards Development Committee in 2013-2014. This proposal includes:
• Incorporating the Customer Service Standard into the Integrated Accessibility Standards Regulation and making changes to requirements of the Standard;
• Making changes to the Integrated Accessibility Standards Regulation to reflect the addition of the Customer Service Standard;
• Consequential revocation of O. Reg. 429/07 Accessibility Standards for Customer Service and O. Reg. 430/07 Exemption from Reporting Requirements, since the substantive content of these regulations would be now incorporated into the Integrated Accessibility Standards Regulation; and
• Making technical/administrative changes to the Integrated Accessibility Standards Regulation to clarify some of the requirements and make it easier for organizations to implement them.
The Ministry has prepared a detailed summary of the proposed changes for public review and comment. The Ministry is proposing that these changes be enacted on July 1, 2016, and take immediate effect.
See links below for more information on this proposal.
Notice to Consultation Participants:
Accessible formats and communications supports will be provided upon request.
Personal information provided in response to this consultation is collected under the authority of sections 9 and 10 of the Accessibility for Ontarians with Disabilities Act, 2005 and subsection 38(2) of the Freedom of Information and Protection of Privacy Act, R.S.O. 1990. F. 31. The personal information collected may be used by the Ministry of Economic Development, Employment and Infrastructure to analyze responses and for consultative purposes and to contact you if we wish to clarify your responses. No personal information or comments that are received will be posted publicly or published.
• Incorporating the Customer Service Standard into the Integrated Accessibility Standards Regulation and making changes to requirements of the Standard;
• Making changes to the Integrated Accessibility Standards Regulation to reflect the addition of the Customer Service Standard;
• Consequential revocation of O. Reg. 429/07 Accessibility Standards for Customer Service and O. Reg. 430/07 Exemption from Reporting Requirements, since the substantive content of these regulations would be now incorporated into the Integrated Accessibility Standards Regulation; and
• Making technical/administrative changes to the Integrated Accessibility Standards Regulation to clarify some of the requirements and make it easier for organizations to implement them.
The Ministry has prepared a detailed summary of the proposed changes for public review and comment. The Ministry is proposing that these changes be enacted on July 1, 2016, and take immediate effect.
See links below for more information on this proposal.
Notice to Consultation Participants:
Accessible formats and communications supports will be provided upon request.
Personal information provided in response to this consultation is collected under the authority of sections 9 and 10 of the Accessibility for Ontarians with Disabilities Act, 2005 and subsection 38(2) of the Freedom of Information and Protection of Privacy Act, R.S.O. 1990. F. 31. The personal information collected may be used by the Ministry of Economic Development, Employment and Infrastructure to analyze responses and for consultative purposes and to contact you if we wish to clarify your responses. No personal information or comments that are received will be posted publicly or published.
Further Information:
Accessibility for Ontarians with Disabilities Act, 2005
O. Reg. 429/07 Accessibility Standards for Customer Service
O. Reg. 191/11 Integrated Accessibility Standards
O. Reg. 430/07 Exemption from Reporting Requirements
The Review of the Accessibility Standard for Customer Service
Detailed Summary_Accessible PDF Format
(Download Adobe Reader)
Detailed Summary_Accessible Word Format
Proposal Number:
15-MEDEI006
Posting Date:
November 9, 2015
Comments Due Date:
January 15, 2016
Contact Address:
Accessibility Directorate of Ontario
Ontario Ministry of Economic Development, Employment and Infrastructure
Suite 601A, 777 Bay Street
Toronto, Ontario M7A 2J4
Email: Stephanie.VanLaeken@ontario.ca
Ontario Ministry of Economic Development, Employment and Infrastructure
Suite 601A, 777 Bay Street
Toronto, Ontario M7A 2J4
Email: Stephanie.VanLaeken@ontario.ca