Regulation - LGIC

Refund Administrative Fees under the Highway Traffic Act

Regulation Number(s):
Instrument Type:
Regulation - LGIC
Bill or Act:
Highway Traffic Act
Summary of Proposal:
The Ministry of Transportation is proposing to introduce point of sale refunds to debit or credit cards for vehicle products. The administrative fee will not be applied to point of sale refunds issued to payment cards in accordance with the Payment Card Network (PCN) rules in Canada and will also no longer be applied to cheque refunds. This change will allow customers to receive refunds quicker, ensure they receive the full refund amount they are entitle to and modernize how refunds are issued.

The Ministry is proposing to amend Regulation 628 under the HTA to implement this change.
Analysis of Regulatory Impact:
The proposed amendment to Regulation 628 is not anticipated to have any impact on businesses. The change will result in savings for customers requesting a refund on their licence plate validation fees. To move to a more efficient and customer friendly method of providing refunds and also to work towards reducing the cost associated with refunds, the proposed amendment to Regulation 628 will support the implementation of point-of-sale refunds for unexpired licence plate validation fees and also ensure that customers receive the full refund amount they are entitled to for all eligible refunds. Electronic refund modernization aligns with the government's commitment to becoming more efficient and making life better for all Ontarians, by providing an electronic, more customer friendly option for issuing refunds on vehicle products, which also supports the government's digital strategy. In addition, this initiative will put more money back into the pockets of customers and more quickly. Customers will be issued an immediate refund without having to wait up to six weeks for a cheque to be mailed to them.
Further Information:
Proposal Number:
Posting Date:
June 11, 2019
Comments Due Date:
June 15, 2019
Contact Address:
Andrew O'Connor
c/o Vehicle Programs Office
145 Sir William Hearst Avenue
Bldg 'C' Rm 147
Downsview, Ontario
M3M 0B4
Fax: 416-235-4512