Regulation - LGIC

Consultation on a proposed Regulation under the At Your Service Act, 2022

Regulation Number(s):
Instrument Type:
Regulation - LGIC
Bill or Act:
At Your Service Act, 2022
Summary of Proposal:
The Ministry of Public and Business Service Delivery is considering proposing a new regulation under the At Your Service Act to give businesses more predictability around permit and license service timelines.

If approved, this regulation would make it mandatory for ministries that provide permit and license services to businesses to share some basic information on This includes:

1. Service Standard - a clear statement about service timelines that a business can usually expect (for example, "we will issue a decision for this type of permit within 10 business days")

2. Service Performance Target - a goal for how often the ministry aims to meet that standard (for example, "we will meet our service standard 90% of the time")

3. Service Performance Result - results about how well a ministry is doing in meeting the service standard, reported on a regular basis such as every four months (for example, "we are meeting our standard 85% of the time").

This proposal is meant to save businesses time by giving them important information about ministry-owned permits and licenses in one place.

We want to know what businesses in Ontario think about this idea, especially regarding:

1. Service Standard
a) Do you think it would be helpful to know how long it usually takes to get a response or decision about a permit or license application you have made? Why or why not?
b) If a service is available online and in-person, would it be useful to know which way is usually faster?

2. Service Performance Target
a) Would it be useful to know how often ministries aim to meet their goal for permit and license service timelines? Why or why not?

3. Service Performance Result
a) Would it be helpful to know how often ministries actually meet their goal for a permit or license service timelines? Why or why not?
Analysis of Regulatory Impact:
There are no new or increased direct compliance costs, including administrative costs, to regulated entities as defined under the Modernizing Ontario for People and Businesses Act, 2020, associated with this proposal.

Please note that unless agreed otherwise by the Ministry of Public and Business Service Delivery, all submissions received from organizations in response to this consultation will be considered public information and may be used, disclosed, and published by the ministry to help the ministry in evaluating and revising its proposal. This may involve releasing any response received to other interested parties. The ministry will consider an individual showing an affiliation with an organization to have given their response on behalf of that organization.

Responses from individuals who do not show an affiliation with an organization will not be considered public information. The ministry may use and disclose responses from individuals to help evaluate and revise the proposal. The ministry may also publish responses received from individuals. Should the ministry use, disclose, or publish individual responses, the ministry will not disclose any personal information such as an individual's name and contact details without the individual's prior consent, unless required by law. The ministry may use your provided contact information to follow up with you to clarify your responses.
Further Information:
Proposal Number:
Posting Date:
January 12, 2024
Comments Due Date:
February 12, 2024
Contact Address:
Ontario Digital Service, 10th Floor, 595 Bay St, Toronto, ON M7A 2C7