Regulation - LGIC
Accessibility Standards for Customer Service
Regulation Number(s):
Ontario Regulation 429/07
Ontario Regulation 430/07
Ontario Regulation 430/07
Instrument Type:
Regulation - LGIC
Bill or Act:
Accessibility for Ontarians with Disabilities Act
Summary of Decision:
Ontario’s first accessibility standard, the customer service standard, came into effect on January 1, 2008.
Further Information:
Regulation 429/07
Accessibility for Ontarians with Disabilities Act, 2005
AccessON
Ministry of Community and Social Services
Ontario Regulation 430/07
Proposal Number:
06-CSS001
Posting Date:
November 21, 2006
Summary of Proposal:
Ontario’s first accessibility standard, the customer service standard, came into effect on January 1, 2008.
The standard states what businesses and other organizations in Ontario must do to make the provision of their goods and services more accessible to people with disabilities.
The legal requirements of the accessibility standard for customer service are set out in two Ontario Regulations under the Accessibility for Ontarians with Disabilities Act, 2005
Ontario Regulation 429/07 states the requirements of the customer service standard, and Ontario Regulation 430/07 exempts organizations that have fewer than 20 employees (unless the organization is a designated public sector organization) from certain documentation requirements of the standard.
The standard states what businesses and other organizations in Ontario must do to make the provision of their goods and services more accessible to people with disabilities.
The legal requirements of the accessibility standard for customer service are set out in two Ontario Regulations under the Accessibility for Ontarians with Disabilities Act, 2005
Ontario Regulation 429/07 states the requirements of the customer service standard, and Ontario Regulation 430/07 exempts organizations that have fewer than 20 employees (unless the organization is a designated public sector organization) from certain documentation requirements of the standard.
Contact Address:
777 Bay Street, 6th Floor, Suite 601
Toronto, ON M7A 2J4
Toronto, ON M7A 2J4
Effective Date:
January 1, 2008
Decision:
Approved